What we will replace
We replace these at our cost. Where a replacement is not possible, we refund the affected items.
- Items that arrive damaged or defective.
- The wrong item, or the wrong quantity, against your confirmed order.
- Branding that does not match the artwork you approved.
Telling us
Report the problem within 7 days of delivery, at go@sampley.in, with the order number and photographs of the item and its packaging. Photographs let us raise the claim with the supplier or courier, which is usually what makes a replacement quick.
What is not covered
- Change of mind once an order has been branded, personalised or kitted for your programme.
- Gifts refused or left uncollected by a recipient, where delivery was attempted at the address given.
- Wrong or incomplete recipient addresses supplied to us.
- Normal variation in natural materials, handmade items and food products.
Refunds
Approved refunds go back to the original payment method, or against the invoice where the order was paid on account. We start the refund once the return is received or the claim is accepted, and the time it takes to appear depends on your bank or payment provider.
Recipient-level issues
On programmes where recipients choose their own gift, a recipient can raise a problem with us directly and we handle it without putting it back on your admin team. The buying company is told what was replaced and why.
Contact us
Questions about this policy can go to go@sampley.in or +91 81785 39743. We are SampleyCart LLP, based inPuri, Odisha, India.